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  5. Rainbow Club Case Study

From a Resigning Payroll Officer to Clean, Automated, Payday Super-Ready Payroll

Outcome: Employment Star took over Rainbow Club’s Employment Hero payroll mid-handover with no gap in pay runs — lodging all outstanding superannuation back to the original implementation, correcting award interpretation errors at the source, automating pay rules in the back end and implementing Payday Super. — Engaged May 2026.

Client Overview

Rainbow Club is a not-for-profit network of social swimming clubs for children and young adults with a disability, running personalised lessons across NSW, QLD, ACT and VIC. It is a registered Australian charity with Deductible Gift Recipient status and holds NDIS provider registration for Community & Social Participation activities.

Rainbow Club runs its payroll on Employment Hero. In May 2026 the organisation needed more than a replacement pair of hands — it needed genuine Employment Hero payroll specialists who could pick up the file mid-stream and keep every pay run accurate, compliant and on time.

Client

Rainbow Club

Industry

Not-for-profit — disability services

Locations

NSW, QLD, ACT & VIC

Platform

Employment Hero Payroll

A thick tabbed payroll file being handed from one colleague to another

The Challenge

In late May 2026, Rainbow Club found itself in a position many Australian employers will recognise. Their payroll officer had resigned and was finishing up at the end of the month, taking a great deal of undocumented payroll knowledge with them.

With only weeks before the handover, Johanna began shopping around for an outsourced payroll provider. The brief was straightforward but demanding: deep Employment Hero expertise, a clear and predictable price, and a provider who could take over quickly without a lengthy implementation project.

Colleagues reviewing payroll paperwork and figures at a desk

Why Rainbow Club Chose Employment Star

Rainbow Club found Employment Star while researching Employment Hero specialists and called us the same day. We provided a full quote for ongoing outsourced payroll services that day — a single fixed monthly fee covering everything, with no hidden extras and no lock-in contract. Within a week of the first call, Rainbow Club had appointed Employment Star to manage its payroll.

Employment Star Solution

End-to-End Payroll Takeover

Superannuation Brought Up to Date

Award & Compliance Correction

Automation & Payday Super

Key Outcomes & Results

The Results

Client Testimonial

Employment Star has provided excellent Employment Hero payroll outsourcing support for Rainbow Club. We have a large number of casual employees with complicated rostering and allowances. They have helped us streamline processes and manage payroll with confidence. Our positive experience has resulted in us now seeking their support with the Employment Hero HR platform too. I highly recommend Employment Star for any organisation needing accurate and efficient Employment Hero support.

    Johanna Pitman
    Johanna Pitman

    Rainbow Club

    Strategic Benefits

    What’s Next

    Two colleagues reviewing and signing a document together at a desk
    A payroll and HR professional making notes at an office desk

    Employment Star is an Australian HR and payroll consultancy specialising in Employment Hero implementation, optimisation, training, and outsourced HR and payroll services. Facing a payroll handover of your own? We provide fixed-price outsourced payroll and HR management — no hidden costs, no lock-in contracts. Book a short free call and we’ll quote your payroll, often the same day.

    Fast. Expert. Reliable. Value for money.