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Abandonment of Employment: What Australian Employers Should Do

An employee stops turning up. They don’t call, don’t answer, and you have a business to run — but “abandonment of employment” is a trap for employers who move too fast, and handled carelessly it can become an unfair dismissal claim.

What does abandonment of employment mean?

Abandonment of employment is when an employee is absent from work for an unreasonable period without a proper or accepted explanation, in a way that suggests they no longer intend to be bound by their employment contract. It’s not simply being late, taking an approved day, or one missed shift. It’s a sustained, unexplained absence where genuine attempts to reach the person go unanswered.

The important word is “unexplained”. An employee who is in hospital, dealing with a family emergency, affected by a mental health crisis, or who reasonably believed they had approved leave is generally not abandoning their job — even if their communication has been poor. That’s why you cannot judge abandonment from the absence alone; you have to make genuine enquiries first.

Is abandonment a dismissal? (And why getting it wrong is risky)

This is where many employers come unstuck. For years, “abandonment” was often treated as the contract ending automatically — as though the employee had effectively resigned. More recent thinking, reflected in Fair Work decisions, is that where the employer treats the employment as ended, that act can amount to a dismissal at the employer’s initiative. If it’s a dismissal, the usual rules apply — including unfair dismissal.

That has real consequences:

  • If you treat an absent employee as having “abandoned” their role and it turns out there was a reasonable explanation, you may have dismissed them — and possibly unfairly.
  • An employee generally has a limited window to lodge an unfair dismissal claim with the Fair Work Commission (the Fair Work Ombudsman notes a 21-day time limit from when the dismissal takes effect; confirm the current position on fairwork.gov.au).
  • For a small business (fewer than 15 employees), a dismissal should also follow the Small Business Fair Dismissal Code.

The safe mindset: don’t think of abandonment as a self-executing exit. Treat it as a situation that may end in a dismissal decision you have to make fairly, on evidence, after a proper process.

A step-by-step process for handling suspected abandonment

A fair, well-documented process is your best protection. The aim is to establish whether the employee genuinely intends to continue, and to give them a real chance to respond before you decide.

  • Attempt contact through multiple channels. Phone, text, email and any emergency contact on file. Don’t rely on a single unanswered call. Note the date, time and method of each attempt.
  • Send a written show-cause / return-to-work letter. Set out the dates of absence, that you’ve been unable to reach them, that you’re concerned, and that you need them to make contact or return by a stated date. Ask them to explain the absence and warn that if you don’t hear from them, you may consider their employment at an end.
  • Allow a reasonable time to respond. What’s reasonable depends on the circumstances, but give a genuine, clearly stated window — not 24 hours. Send the letter to all known addresses (post and email).
  • Consider any response and welfare factors. If they reply with a reasonable explanation — illness, crisis, a misunderstanding about leave — work through it rather than pressing ahead. Be alert to mental health and personal circumstances.
  • Document everything. Keep a timeline of attempts, copies of letters, and notes of any contact. If a claim follows, this record is what you’ll rely on.
  • Then decide — fairly. Only after genuine attempts and a real chance to respond should you make a decision, give any required notice or pay under the NES and the contract, and confirm the outcome in writing.

Common mistakes to avoid

  • Acting too quickly. Treating one or two missed shifts as abandonment. Sustained, unexplained absence is the threshold — not impatience.
  • Assuming the contract ends itself. Relying on an old “abandonment = automatic termination” clause without a fair process can still expose you to an unfair dismissal claim.
  • Single-channel contact. One missed phone call isn’t a genuine attempt. Use several methods and record them.
  • Ignoring welfare signals. Unexplained absence can mask illness, injury or a mental health crisis. Failing to make enquiries looks bad and may be unfair.
  • No paper trail. If you can’t show what you did and when, you can’t defend the decision.
  • Forgetting notice and final pay. Even where employment ends, NES notice and correct final pay obligations may still apply — check before you finalise.

How Employment Star helps

Abandonment situations are stressful and time-sensitive, and the cost of getting them wrong is real. Our HR consulting gives Australian small businesses a clear, defensible path: practical advice at $195 per hour, plus ready-to-use show-cause and return-to-work letter templates and a step-by-step process tailored to your business. As a certified Employment Hero implementation partner, we can also help you set up the documentation, records and workflows that make these situations easier to manage from the start.

If you’re dealing with an unexplained absence right now, or want a process in place before you ever need it, book a free discovery call.

Frequently asked questions

There’s no fixed number of days set in law. Abandonment turns on an unreasonable, unexplained absence combined with genuine attempts to make contact — not a specific day count. Always make enquiries before treating an absence as abandonment.

It’s safest to treat it as a potential dismissal. Recent Fair Work thinking is that where an employer ends the employment, that act can be a dismissal at the employer’s initiative — meaning unfair dismissal rules can apply if you haven’t followed a fair process.

Potentially, yes. If they had a reasonable explanation and you ended their employment without a fair process, they may lodge a claim (the Fair Work Ombudsman notes a 21-day limit from when the dismissal takes effect — confirm the current position on fairwork.gov.au).

The dates of absence, your attempts to make contact, a clear request to explain or return by a stated date, and notice that you may consider the employment at an end if you don’t hear back. Send it to all known addresses and keep copies.

Possibly. Where employment ends, NES notice and final pay obligations (such as accrued annual leave) may still apply. Check the employee’s entitlements under the NES, award or agreement, and their contract, before finalising — see fairwork.gov.au.

Talk to Employment Star

Dealing with an unexplained absence, or want a defensible process in place before you need it? Employment Star’s HR specialists can guide you — book a free discovery call.